It's been a while

 It's been a while since I've posted on this page, but I wanted post and update.  I an currently working as a Service Desk Analyst for a Transportation company.  Its a small group of guys but they have a TON of experience.  I started at the end of November 2020 and have learned a lot in the past 6 months.  

For starters, I have gained experience with Active Directory.  I learned how to add, disable, edit users.  I've also learned how OU's affect everything from Network Folder access to permissions.  Part of my responsibilities include new user creation and account deactivation.  I have written a script in Powershell that creates a new user from information provided in a CSV file, it will copy the permissions of a user in a similar role.  Additionally it will create and link an exchange mailbox for the new user.

On the less technical side of things, I am responsible for hardware maintenance and replacement/upgrades.  We have been transitioning away from HDD to SSD in our local computers.  I've been cloning old hard drives which has presented its own difficulties.  I've installed and set up scanners, printers, completed a tech refresh with new monitors and new terminals in our shop.  

On the cloud side of things, I've become experienced with resolving many issues related to Citrix VDAs.  That includes everything from user logins and 2FA token, to corrupt profiles and network issues. Most of those issues were resolved while users were remote or at other terminals.  That required a lot of patience and clear communication.  

This is just a brief update, but I wanted to explain some of the things I've been doing. I hope to post some of the projects with more in-depth details in future posts.

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